Support

Support for our customers is available by email to support@castlegem.co.uk. We will do our best to answer any support tickets within 24 hours, urgent issues will naturally be prioritised. Our NOC is operated and available 24/7. Main office hours are Mon-Fri 8am to 4pm.

Extended support agreements as well as SLAs are available and subject to individual terms. Please get in touch with us should you feel the need for additional support for your services.

Services we can provide include, but are not limited to:

• set up internet services (compiling & configuring apache, PHP, MySQL, …).
• help you getting started with any CMS of your choice (Typo3, Joomla, …).
• consult you regarding database tuning.
• help you migrate your services from your current provider to your new server.
• look into application bugs for you and fix them.
• security check your system and its configuration, establish new security measures.
• …and much more…

We can offer over 18 years of experience with UNIX systems (Linux, FreeBDS, CentOS, AIX, Solaris, …), database systems (Oracle, postgreSQL, MySQL), programming and scripting languages such as perl, PHP, python, C, C++, Java, Javascript, ColdFusion, Flash/ActionScript, and shell scripts. Selling hardware since the beginning of the 80ies, we are confident to find the best match for your performance needs. Do not hesitate to get in touch with us - challenges exist to be mastered.