Support


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Support for our customers is available by email to support@castlegem.co.uk. We will do our best to answer any support tickets within 24 hours, urgent issues will naturally be prioritised. Our NOC is operated and available 24/7. Main office hours are Mon-Fri 9am to 5pm UK time.

Extended support agreements as well as SLAs are available and subject to individual terms. Please get in touch with us should you feel the need for additional support for your services.

Services we can provide include, but are not limited to:

We can offer over 25 years of experience with UNIX systems (Linux, FreeBDS, CentOS, AIX, Solaris, …), database systems (Oracle, postgreSQL, MySQL, MS SQL), programming and scripting languages such as perl, PHP, python, C, C++, Java, Javascript, ColdFusion, Flash/ActionScript, and shell scripts. Selling hardware since the beginning of the 80ies, we are confident to find the best match for your performance needs. Do not hesitate to get in touch with us - challenges exist to be mastered.